Utilizing CSR Knowledge Tools

Interested in learning more about utilizing CSR knowledge tools?

Colorado Springs Utilities launched a dedicated portal in 2017 to allow service representatives to quickly and efficiently answer customer questions. As a one-stop shop for frequently asked and uncommon questions, the portal has improved the utility’s call handling and ability to assist customers.

CONTINUE READING

• To continue reading this research piece, please login using your Chartwell credentials and click the “View Resource” button.
• If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.