Outage Communications: Turning Crisis into Opportunity

Date: Wednesday, January 27

Time: 2 – 3 PM ET

The frequency of major storms is increasing even as unpredictable events like the COVID lockdowns complicate collaboration and operations. Meanwhile customers – whose homes now serve as office, school and daycare – are more sensitive than ever to power interruptions. It is crucial for utilities to align their strategy and tactics with real-time customer feedback to effectively communicate with customers before, during and after outages.

In this webinar, Chartwell will share:

  • Current trends and best practices for outage communications
  • Ways to help your utility turn outages into opportunities to improve customer satisfaction


  • Russ Henderson, Senior Research Manager, Chartwell Inc.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.

covid CSAT outage communications