Leveraging Gaming for Contact Center Safety Training

In early 2018, Con Edison introduced a gas emergency eLearning training game to improve the skills-based call handling of its CSRs. The game has become a staple within the utility’s Customer Operations division and is now serving as a model for use within other areas of the organization. Con Edison took home Chartwell’s Silver Contact Center award in 2018 for its efforts.

Attend this webinar to learn how Con Edison leveraged gaming to provide consistent and relevant safety information to more than 750 employees.


  • Perla Lederman – Selection Manager, Con Edison

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.