Industry Benchmarks and Best Practices: Chartwell’s Q3 2022 Review

Date: Wednesday, November 30th Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.** ___________________________________________________________________________________ Please join us for Chartwell’s quarterly round-up of recent research and events including key takeaways from EMACS, an overview of recent research on Vulnerable Customers and an in-depth discussion of our recent report on IVR Improvements. Moderator:
  • Scott Johnson, Vice President, Chartwell, Inc.
Speakers:
  • Steve Waters, Senior Research Manager, Chartwell, Inc.
  • Pat Ricks, Senior Consultant, Chartwell, Inc.
  • Russ Henderson, Director of Research and Council, Chartwell, Inc.
best practices chartwell quarterly Q3 2022 Review quarterly review

Moderator & Speakers

Scott Johnson
VP Emeritus, Chartwell, Inc.
Steve Waters
Director of Councils, Chartwell, Inc.
Pat Ricks
Senior Consultant, Chartwell Inc.
Russ Henderson
Director of Research, Chartwell, Inc.