Improving the Customer Experience through Technological Enhancements

In 2017 and 2018, Hydro Ottawa introduced voice-enabled services to improve processes and the customer experience. With the introduction of new IVR technology, customers can use Voice ID technology to securely authenticate their identity, while the utility’s smart speaker functionality allows customers to use their Amazon Alexa or Google Home devices to access account-specific information.

Hydro Ottawa earned Chartwell’s 2019 Silver Self-Service Award for its self-service enhancements. Attend this webinar to learn how the company is making data-driven decisions and redefining its automated self-service strategy to meet customer expectations.


  • David Ricottone – Manager Web Applications, Hydro Ottawa

David has over 15 years experience in technology development and has been instrumental in deploying innovative web-based solutions for Hydro Ottawa. David played a pivotal role in the expansion of Hydro Ottawa’s customer facing assets through the successful launch of a feature-rich mobile application and first in Canada Smart Speaker skill for Google Home and Amazon Alexa.

*To view this webinar, please login using your Chartwell credentials and click the “View Resource” button. If you do not have login credentials, click here to connect with Tim Herrick about Chartwell Membership.