EMACS WEBINAR SERIES: Optimizing Digital Customer Engagement and Meter-to-Cash Operations in a Post-Pandemic Environment
In a post-pandemic world, the utility industry has been forced to dramatically accelerate digital transformation. Customers expect faster resolution, access to a range of digital channels, personalized and relevant communications, and programs to help navigate the challenges of today. Concurrently, utility operations must be able to maintain critical billing and collections processes, optimize technology investments, and apply actionable insights from an increasing volume of AMI and AMR data. Join Northwestern Energy and VertexOne to learn key strategies to enhance digital customer engagement and optimize utility business operations.Moderator:
- Scott Johnson – Vice President, Chartwell, Inc.
- Chirag Shah, Director, Product Management & Strategy, VertexOne
- Julie Becker, Director- Customer Experience and Support, Northwestern Energy
- Lori St Aubin, Director of Customer Care, Northwestern Energy