Customer Communications – Improving CSAT Scores with Advertising – Southern California Edison – Webinar Summary – 2018

To bolster satisfaction through heightened customer awareness of key services, SCE launched a three-month communications campaign spanning June through September 2016. SCE took home Chartwell’s 2017 Bronze Award in Communications for the effort.

Kristina Welch, Senior Advisor, Marketing & Program Management, and Pam Greene, Advisor, Marketing & Communications, discussed the company's efforts during a 2018 Chartwell webinar.