Credit and Collections – Improving the Collections Process – Tucson Electric Power – Spotlight – 2018

Determined to make the most of its resources and eliminate wasted efforts in the collections process, Tucson Electric Power implemented three significant process changes, including shifting collection agency costs to debtors, mailing disconnect notices with bills instead of separately, and scheduling field crews to disconnect customers strategically by route and amount owed. The utility is saving approximately $400,000 a year in postage costs and avoiding a significant amount of collection agency fees.