Consumers Energy Improves Billing Efficiency with RPA

Date: Wednesday, March 15th Time: 2 – 3 PM ET **Insight Center members can easily register for this webinar at no additional cost after logging in. There is a non-member charge of $299 for this webinar. If you’re interested in an Insight Center membership, connect with us here to get started.** ___________________________________________________________________________________ By examining its own procedures, Consumers Energy’s Customer Billing team was able to identify improvement opportunities, specifically for manual, non-value-added billing processes. In 2022, the team implemented multiple enhancements, including the automation of net metering billing and streetlight billing processes. Attend this webinar to learn how Consumers Energy leveraged automation to achieve the following results:
  • More than 8,000 hours annual labor savings
  • $283k annual operational savings
  • Prevention of customer billing delays
  • Elimination of human error, leading to a decrease in calls regarding billing delays or errors
Moderator:
  • Steve Waters, Director of Councils, Chartwell, Inc.
Speakers:
  • Jackie Knight, Manager of Customer Billing, Consumers Energy
  • Jeanne Showalter, Technical Billing Analyst, Consumers Energy
automation award winner Billing and Payment Billing enhancements Consumers

Moderator & Speakers

Steve Waters
Director of Councils, Chartwell, Inc.
Jackie Knight
Manager of Customer Billing, Consumers Energy
Jeanne Showalter
Technical Billing Analyst, Consumers Energy