Business Customer Panel Discussion Featuring SRP, NB Power, and Idaho Power

Date: Wednesday, February 22nd

Time: 2 – 3 PM ET

**Non-Insight Center Members can enjoy complimentary registration to this webinar.**

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Join SRP, NB Power, and Idaho Power for a unique panel discussion on best practices in providing outstanding service and support to business customers. Key topics to be discussed include:

  • Business customer classification, segmentation, and assignment
  • Types of business customer communications
  • Technical support for account management teams
  • Account manager responsibilities, performance expectations, and training

 

Moderator:

  • Jennie King, Principal Consultant, Chartwell, Inc.

Panelists:

  • Yolanda France, Manager, Midsize Business Management Team, Salt River Project
  • Rob Robichaud, Key Accounts Specialist, New Brunswick Power
  • Jeff Rigby, Large Commercial & Industrial Segment Technical Consultant, Idaho Power
Account Management business customer care business customers Idaho Power NB Power SRP

Moderator & Speakers

Jennie King
Principal Consultant, Chartwell Inc.
Yolanda France
Manager, Midsize Business Management Team, Salt River Project
Rob Robichaud
Key Accounts Specialist, New Brunswick Power
Jeff Rigby
Large Commercial & Industrial Segment Technical Consultant, Idaho Power