Business Customer Panel Discussion Featuring SRP, NB Power, and Idaho Power
Date: Wednesday, February 22nd
Time: 2 – 3 PM ET
**Non-Insight Center Members can enjoy complimentary registration to this webinar.**
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Join SRP, NB Power, and Idaho Power for a unique panel discussion on best practices in providing outstanding service and support to business customers. Key topics to be discussed include:
- Business customer classification, segmentation, and assignment
- Types of business customer communications
- Technical support for account management teams
- Account manager responsibilities, performance expectations, and training
- Jennie King, Principal Consultant, Chartwell, Inc.
- Yolanda France, Manager, Midsize Business Management Team, Salt River Project
- Rob Robichaud, Key Accounts Specialist, New Brunswick Power
- Jeff Rigby, Large Commercial & Industrial Segment Technical Consultant, Idaho Power
