Continuous Strategic Improvements in Outage Communications

Wondering how to implement continuous strategic improvements in outage communications?

At Hydro Ottawa, preparations for outage communications begin long before the threat of a storm. In an era of rapid communications and readily available content, the utility continuously refines its strategy to provide customers with relevant and timely information via the channel of their choice. Hydro Ottawa took home Chartwell’s 2018 Silver Award in Outage Communications among mid-sized utilities for its efforts.


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