2020 Digital Experience Industry Survey Datasheet

The results of Chartwell’s 2020 Digital Experience Industry Survey include 41 responses from electric, gas and combination utilities in the United States and Canada with a total customer base of more than 70 million. The survey covers a variety of topics about customer service over digital channels, including digital channel offerings, resources devoted to digital channels, omnichannel, MyAccount, website self-service and social customer care.


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customer engagement digital experience dx mobile apps