Most Influential CX Factors Over the Next Five Years

A recent Customer Experience Leadership Council call centered on reviewing trends and initiatives to guide planning and set up topics to discuss for the upcoming year.

Chartwell presented insights from their pre-meeting questionnaire, where members shared their views on the most significant factors shaping customer experience over the next five years. They then highlighted key trends they anticipate in the future and used member feedback to identify priorities for the year ahead.

70% of members indicated operational efficiency through increased digital self-service as the most influential factor in customer experience, making it the top choice.

 

 

Members of the Chartwell Customer Experience Leadership Council can review and download the full meeting deck after logging into the Member Portal using their Chartwell credentials.

If you are not yet a member and want more information about the council, click here to connect with Tim Herrick.