Platformification of Digital Customer Experiences in the Utility Sector: A Roadmap for Outage Management and Communication

This session delves into the modernization of outage management practices in the utility sector, focusing on effective communication strategies with customers and the utilization of intelligent platform-based approaches to streamline field services. Attendees will gain insights from industry experts and leading utilities on leveraging technology and AI to excel in outage management.
Highlighting the shift towards a platform-centric approach, the discussion emphasizes the evolution of utilities from traditional service providers to proactive advisors fostering positive change. This session is brought to you by Smart Energy Water.



  • Brad Adamske, Chief Growth Officer, Smart Energy Water
Brad is responsible for developing, directing and executing the overall sales strategy for the SEW Cloud Energy and Water platform. Brad is an experienced technology executive with 30 plus years of sales and operational experience in software and hardware revenue generation for large corporations and startups. Most recently he was Chief Operating Officer at Truckast, Inc. a cloud-based provider to the construction industry. Previously he was Founder and CEO of NowDocs, Inc., a software as a service solution in use today by many of the world’s leading print-on-demand service providers.
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