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EMACS Preview: Announcing Chartwell’s 2025 Best Practice Award Winners
(Complimentary Webinar) Join Chartwell as we announce the winners of this year’s Best Practices Awards and preview this fall’s EMACS – The Customer Experience Conference in Dallas, Texas.
Inside Award-Winning Utility EV Programs: A Roundtable with Industry Leaders
(Complimentary) Join Karl Popham and Russ Henderson (Chartwell Inc.) for an exclusive discussion with Cameron Freberg (Austin Energy) and Daniel FitzPatrick (Orange & Rockland Utilities), recipient...
Transforming the Utility Experience: Customer Journeys & AI-Driven Futures
(Complimentary Webinar) Join us for a dynamic conversation exploring the evolving customer journey in the utility industry and the transformative role of AI and predictive analytics. Learn how util...
Ameren’s “Empathy Alerts” Keeping Customers Informed through Extended Outages
During longer duration power outages, customers worry that their outage is being overlooked and many will look for updated information across numerous channels. To improve the customer experience, Ameren recently launched “Empathy Alerts” to provide customers with the most current information about their outage and reassure them that Ameren knows they are still without service and is working quickly and safely to restore power.
In this session, you will hear about the customer insights that led to the development of “Empathy Alerts” and how they are used to keep customers informed under all kinds of conditions.