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Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
In this session, experts with two leading electric vehicle programs will explore how to serve electric vehicle (EV) owners and drive adoption through high-impact marketing. Participants will share their experiences in creating effective EV programs, discuss strategies to address common consumer anxieties like range and charging, and highlight key marketing pillars such as targeted messaging for diverse customer segments, strategic partnerships with dealerships and electricians, customer education through online tools and community events, and innovative rate structures to make EVs more affordable. Join us to learn how to move beyond basic rebates and create a compelling, customer-centric marketing plan that accelerates the EVolution.
Becky Whitman is the Efficient Electrification Innovation Manager at Ameren, passionately working to increase education and awareness around electric vehicles (and their load flexibility) in the Show-Me state. An EV driver herself, she enjoys engaging with the public, businesses, municipalities and vehicle dealerships in Ameren’s territory, serving as a trusted advisor for all things related to eMobility.
Jonce Dimoski, Program Manager, Electric Vehicles, PSEG
