Chartwell can help you accomplish your goals. Our wide range of services ensures our members have access to objective insights and strategies to make smart and timely business decisions.
Preparing for the Upcoming TCPA Deadline: What Utilities Need to Know
With the January 2027 TCPA compliance deadline approaching, utilities face increased risk from class-action litigation and heightened regulatory enforcement. This webinar presented by Chartwell and...
Optimize Your Call Center Performance: Learn About CenterPoint Energy’s INSPIRE Program
Discover how CenterPoint Energy’s 2X global award‑winning INSPIRE Coaching & Development Program is transforming call center leadership and operational excellence. Designed specifically for Supervi...
How Manitoba Hydro Elevates Customer Response Through Workforce Strategy
This session will cover how Manitoba Hydro, winner of the Bronze Chartwell Best Practice Award for excellence in Customer Experience, targeted workforce metrics and focused process adjustments to m...
AI in the Utility Industry: From Curiosity to Capacity
In this webinar, Jason Perry, CEO and Founder of Perry Labs, will share how teams move from experimentation to real organizational capacity. We will explore common use cases, why shadow IT emerges,...
AI-Powered Personalization for Utility Residential and Business Customers
Today’s utility residential and business customers expect fast, personalized, and reliable service—long waits and outdated communication no longer cut it. This session explores how conversational AI can transform customer interactions, strengthen trust, and drive measurable outcomes. Learn how AI reduces resolution times, automates outage notifications, simplifies billing, and boosts satisfaction across both residential and business segments. Discover strategies for intelligent call handling, 24/7 support, and improved contact center efficiency. See how utilities are achieving tangible financial benefits, with break-even in as little as six months. Join us to power up customer experience for all customer types.
Mack Greene is Senior Vice President, Solutions Engineering at IntelePeer where he focuses on AI Implementations for the company’s more than 2500 customers. In this role, Mack works together with Delivery, Product and Project Management teams to define cross customer consistent architectures, best practices, and targeted and achievable KPIs to deliver solutions that meet customer needs.
Prior to his role in AI Implementation, Mack was Senior Vice President of Digital Transformation Consulting where he worked in partnership with the company’s solutions engineering team to facilitate customer experience (CX) opportunities with new and existing customers. Working across divisions, including product, engineering, and managed solutions, he ensured the seamless delivery of self-service CX that leverages AI and automation. Previously, Mack was Vice President of Custom Engineering.
Over the course of his career, Mack has spent time running contact center operations, has held roles in sales engineering and sales management, and has handled product management across a variety of industries.
