Chartwell’s Premier Membership™
With our Premier Membership we offer companywide, unlimited access to Chartwell’s EnergyLibrary™, the most extensive searchable library of energy and utility best practices case studies along with vendor profiles, research reports and periodicals. Members use searchable databases to access more than:

• 1,000 industry case studies
• 500 vendor profiles
• 150 research reports
• 300 periodicals

Additionally, our robust EnergyLibrary™ provides:

• Chartwell's Best Practices for Utilities & Energy Companies Monthly Newsletter™
• Industry news alerts and commentary
• Searchable databases

Premier Members also benefit from direct access to research experts along with significant discounts on Chartwell’s value-added events.

Click here for more information on Chartwell's Premier Membership™.

Chartwell's Series Membership™
A Series Membership provides utility professionals with detailed research and best practices in the areas of:

• Metering
• Customer Care
• Products, Services and Programs

Companies may subscribe to one or all of these areas of concentration.

Research reports are the backbone of Chartwell’s research series. Topics include Metering, Call Centers and Product and Service Offerings, as well as subjects of current interest, such as Green Power and Broadband-over-Power Line (BPL) technology.

Reports consist of primary information, culled from hundreds of hours of original, extensive market research and one-on-one telephone interviews with utility executives. Findings are supported and enhanced by Chartwell’s ongoing market research and industry expertise that includes qualitative in-depth case studies, informative charts and graphs.

Click here for more information on Chartwell's Series Membership™.

Best Practices Newsletter
With its case study approach, Chartwell's Best Practices for Utilities & Energy Companies Newsletter™ details best practices in utility management of internal processes and customer-facing activities. Format includes an average of 15-20 pages of in-depth interviews with executives in customer care, marketing, human resources, IT and more from leading utilities in North America. The newsletter is produced monthly and subscriptions are sold on an annual basis. It has been re-designed in 2008 to commemorate our 15-year anniversary with a new, clean format.

Click here to learn more, request a free sample and receive subscription pricing.

Networking Opportunities

Summits
Chartwell’s summits offer an interactive environment that strips away the barriers between “speaker” and “attendee” and allows participants to discover solutions, actionable approaches and inspiration through:

• Discussion with thought-leaders
• Access to Chartwell’s research and staff
• Interactive panels
• Teaching presentations
• Small group “roundtable” discussions
• Speed networking
• Interaction with attendees and sponsor during networking event

Click here for more information on summits.

EMACS
EMACS - The Customer Experience Conference - held October 13-15, 2008 in Austin, Texas provides the most cutting-edge content and discussion on customer service and marketing programs.

Attending EMACS is crucial for executives, directors and managers responsible for:

• Customer contact
• Energy products, services and programs
• Marketing
• Billing and payment
• Customer service technologies
• Industry research and benchmarking

EMACS influences the agenda for other events, so you don’t want to miss it!

Click here for more information on Chartwell's EMACS.

Webinars
Chartwell’s Webinars provide a live, collaborative Web conferencing environment in real time. Webinars focus on hot industry topics through best practice presentations and lively question and answer sessions. To fully participate, Webinar participants need a computer with Internet access and a telephone. They are available to Premier Members at a discount off the regular rate.

Click here for more information on Chartwell's Webinars.