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Chartwell facilitates knowledge exchange within the utility industry by producing original and timely best practices case studies, analysis and unique networking events. Click below for details. >>>

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Best Practices Newsletter

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Latest News from Chartwell

10/06/08	Utility adoption of IVR, speech recognition reaches all-time high While containing calls within the interactive voice response (IVR) system continues to challenge utilities, growth remains high in adopting automated systems and investing in speech recognition software. Chartwell finds 75% ... [view full story]
09/17/08	Chartwell announces new Outage Communications Working Group Chartwell offers a new and exclusive membership-based service - the Outage Communications Working Group - that provides the opportunity to learn lessons from like-minded peers, collaborate as a group and ... [view full story]
08/14/08	New Chartwell report examines outage communications strategies at North American electric utilities Significant opportunities exist for North American utilities providing electric service to expand their outage communications strategies and reach more customers during a major event, new Chartwell research shows. ... [view full story]
08/12/08	New Chartwell Best Practice Award to recognize excellence in outage communications at 2008 Summit A new Chartwell award will recognize utilities' achievements in providing customers with better information during power outages. ... [view full story]
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Reports

9/30/2008
The Chartwell Report on IVR Applications and Speech Technologies 2008

8/8/2008
Outage Communications: Analysis & Case Studies

7/31/2008
Marketing Energy Efficiency

7/28/2008
Smart Grid: How Utilities View the Grid of the Future

5/28/2008
Web-based Customer Service in the Utility Industry 2008

Conferences

10/13/2008 - 10/15/2008
EMACS - The Customer Experience Conference
Austin, TX

11/13/2008 - 11/14/2008
Chartwell's Best Practices Summit on Bill Presentment & Payment
Orlando, FL

11/13/2008 - 11/14/2008
Chartwell's Best Practices Summit on Outage Communications
Orlando, FL

Webinars

10/22/2008
Utilizing Customer Feedback

10/23/2008
CIS Implementation for the New Utility

10/30/2008
Building the Utility of the Future